NYCwise Support

Need help with the website, a purchase, Restore Purchases, app access or a factual correction? Use the official NYCwise support contact shown on this page.

Before you contact support

For purchase and access problems, include:

• iPhone or Android;
• whether this is a new purchase or Restore Purchases;
• the exact error message, if one appears;
• the app version if you can see it.

Do not send your full payment-card number, password, government ID or other unnecessary sensitive information. Apple and Google process the store payment; NYCwise support does not need your card details.

Purchase and restore issues

If a payment itself failed or you are requesting a store refund, Apple or Google may need to handle the transaction under the store's current support process.

If you paid successfully but NYCwise does not recognize the entitlement, use Restore Purchases first. If the problem continues, contact NYCwise support with the device/platform details above.

Content corrections

If you find a factual error, include the page or lesson name and the specific sentence. For current city rules, fares or housing guidance, an official source link is especially useful.

Response target

NYCwise's support target is within two business days. Complex store or device issues can take longer when a third-party platform must investigate.

Contact

Deployment gate: the final production page must display a working, tested NYCwise support mailbox or contact route here. It may not ship with an invented or untested address.